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Roman Vacations view of Rome

Terms and Conditions

Roman Vacations Terms and Conditions

All bookings and/or purchases made through this Roman Vacations website, by email or over the phone through customer service, are subject to the following Terms & Conditions. In any and all bookings, the person making the booking shall be deemed to have accepted these conditions on behalf of the person(s) named in the booking. No variation to these Terms & Conditions shall be of any effect unless made in writing by and with the authority of the company.

Payments is able to accept the following payment methods: Mastercard, Visa, American Express, Discover, and Paypal.

Full payment is required at the time of booking in order to secure your reservation and your payment will be processed by Roman Vacations srls.

Upon release of payment and guarantee of booking, all guests submit 100% compliance to the following Terms & Conditions Policy. Should any doubt or dispute with said Terms & Conditions arise before booking, guests are requested to contact the company before confirming a booking.

Full Upfront Payment of Services

Due to the complex planning, logistics, and ticket issuing that goes into guests’ tours, the company cannot guarantee any tour without full payment upfront. Please verify that the service(s) and cost(s) displayed in your shopping cart are correct before finalizing payment.


Tours listed on this site are displayed and priced in local currency, unless otherwise noted or as selected by the user. All bookings are processed in EURO unless requested otherwise. Users accept any and all fees associated with booking tours using a credit card. Licensed booking software sets all exchange rates internally, and customer service agents have no control over any rates displayed on page.

Delays on Group Tours / Private Tours / Private Transfer Services

Once your booking is complete, you will receive a confirmation email that provides details of your tour meeting point and time. You are asked to arrive at the meeting point 15 minutes prior to the start of the tour. If you or any of your party are late or need assistance in finding the meeting point, please call our office at the number provided in your confirmation email, and we will do our best to assist you. It is, however, your responsibility to arrive at the meeting point on time. Refunds will not be provided for no shows or late arrivals. Please see our cancellation policy for more information.


Please see our cancellation policy on a separate page for more information.

Promotional Codes

If you have a coupon code or qualify for a discount, it must be applied BEFORE purchase. Contact us for more information. cannot apply any retroactive discounts. Promotional codes cannot be stacked, consolidated, transferred, or re-used, unless otherwise noted. All promotional codes have an expiration date, whether explicit or not. Expiration dates are set at 1 year from issuance when no date is explicitly noted.

Valid Identification

Please ensure that all members of your party have a valid ID on them on the day of the visit. This is particularly important for guests who have qualified for a reduction based on age or student status. Students should bring a valid photo ID to every tour.

Refunds on Unused Services

No refunds or partial refunds will be provided for services booked, or part thereof, that a guest has decided not to utilize, whether booked directly with Roman Vacations srls or via a third-party vendor.

Travel Insurance

We strongly recommend guests arrange travel insurance to cover cancellations and delays due to unforeseen circumstances, or those beyond all control (e.g. inclement weather, strikes, seismic events). It is also recommended guests arrange medical and personal insurance to cover any medical expenses, loss of baggage, loss of personal belongings, or other such travel mishaps. Guests agree both the company and any local partner operators are not liable for any of such unforeseen circumstances, and hold both parties harmless. All claims to reimbursements for insurance must go directly through the insurance provider, and not through Roman Vacations srls or its affiliates.


Roman Vacations srls and its websites, brands, subsidiaries, affiliated entities, employees and agents act only as agents for the various suppliers that provide transportation, sightseeing, guiding, accompaniment, escort, activities, or other services connected with any booked tours. Such services are subject to the terms and conditions of those suppliers. Roman Vacations srls and its respective employees neither own nor operate any person or entity which is to, or does, provide goods or services for these trips, tours and forms of transportation, and, as a result, do not maintain any control over the personnel, equipment, or operations of these suppliers, and assume no liability for and cannot be held liable for any personal injury, death, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws or other such causes (2) any wrongful, negligent, willful, or unauthorized acts, defect, omissions or default on the part of any of the tour suppliers, or other employees or agents in performing these services, (3) any defect in or failure of any vehicle, equipment, instrument owned, operated or otherwise by any of these suppliers, or (4) any wrongful, willful, or negligent act or omissions on any part of any other party not under the direct supervision, control or ownership of Roman Vacations srls. All services and accommodations are subject to the laws and regulations of the country in which they are provided.

Force Majure

If a site, attraction, or visit on your schedule tour service/itinerary is closed due to force majure, including strikes or other unforeseen closures, will do its best to contact guests soon as possible, and offer a suitable substitution, reschedule a different service, or provide a refund, pending availability and at full company discretion.


These terms & conditions are governed by the laws of Italy and, in case of a dispute that cannot be settled amicably, exclusive jurisdiction is conferred on the Italian courts. It is agreed that any disputes will be first submitted to the courts of arbitration for resolution.

Partial Invalidity

If any provision of this policy is held by a Court of competent jurisdiction to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect without being impaired or invalidated in any way.

Containment of Entire Policy

This terms and conditions policy is an independent document and supersedes any and all other agreements, either oral or in writing, between the parties hereto. Please see the supplement documentation regarding cancellation and amendment policies.

There is a good chance we’ve answered your question on our FAQ page, but if not, the best way to reach us for non-urgent matters is by email at Our team will try to get back to you within 24 hours with a full response.

Depending on where you’re calling us from, you can get us on any of the numbers below: