Roman Vacations view of Rome

Cancellation Policy

Cancellation Policy

Roman Vacations srls will offer a full refund for cancellations made prior to 72 hours before the commencement of your tour. Bookings which are cancelled within 72 hours of the tour start time are non-refundable.

Due to extremely strict reservation times at the attractions, we advise that you arrive at least 15 minutes before the scheduled time of your tour. Refunds will not be provided for late arrivals and ‘no-shows’. If you know you are going to be late, please call us as soon as possible and we will try our best to accommodate you.

If you need to make amendments to your tour for any reason, we are happy to assist you with rescheduling if you notify us at least 36 hours before your tour start time. We reserve the right to charge an amendment fee should you request to reschedule within 36 hours of your tour start time.  This is subject to availability and price changes. In general, we only charge you for any additional costs that we incur such as tickets. We will do our best to work with providers and suppliers to keep these costs to a minimum as we do not wish to profit from disruptions to your vacation.

 

EARLY COLOSSEUM BOOKINGS

At Roman Vacations srls, we try our best to keep our calendar as updated as possible with the latest availabilities from the Colosseum. 

However, as the Colosseum gradually releases availability for tickets throughout the year, and the tickets for the period selected might have not been released yet, tour times might have a slight variation in time/day depending on availability. 

This would be the case with ANY SUPPLIER. We will be able to provide the availability after the release of reservations and we will always do our best to make sure your tour will start on the same date and time chosen.If your booking is subject to changes  we will inform you as soon as possible, and according to our cancellation policy, you will be eligible to get a full refund.

 

LAST MINUTE BOOKINGS

Roman Vacations srls strives to deliver every single service that has been booked through www.Roman-Vacations.com.  In the rare events of a last minute booking, Roman Vacations srls cannot guarantee that the service can be delivered due to lack of available tour guides and/or available tickets. In these rare occasions, Roman Vacations srls is responsible to contact the customer and offer an alternative tour, a new starting time or a full refund. The customer is always welcome to call or email Roman Vacations before proceeding with the last minute booking in order to secure the tour or service.